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Business & incomeExperience excerpt · English

In a former life about ten years ago I transitioned to managing a long-established, mature …

In a former life about ten years ago I transitioned to managing a long-established, mature development team. Some of the developers had a couple of monitors. I think the largest was maybe a 19" model. Our business users, who sat on the opposite side of the building, and who they visited frequently, sported 3 monitor setups, each 24", maybe even 27". The main point was that our business users had more and substantially better equipment than the dev team. The devs were not happy about this. I was not happy about this. Thankfully I had a reasonable boss. Apparently the argument, "we can't design UIs, we can recreate how our users actually use our product" hadn't been tried before or at least hadn't been successful. Suffice it to say I put in an order that recreated the UX of our business users. I shared this news with my peer managers in the department. They followed my tack, and soon enough at least 3 other teams were rocking decent equipment. Then the VP got wind of it, and said, "No more orders for new equipment until the existing equipment is EOL", or something like that. …

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I think that providing modern monitors that make sense is probably the easiest way to please employees. No matter how excellent the salary is, if they are stuck working on old, small, blurry, faded screens, they'll be unhappy. It also gives a bad impression of the company as a whole. I did L1 tech support a long time ago, and people were overwhelmingly happy to see me coming to replace their old CRTs with LCDs.

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Every time I’ve worked at a company where teams started picking their own hardware and expensing it, it ended like this. It usually started with reasonable orders, but once some teams notice that expensing hardware is working they try to push the limits of what they can get away with. Ended up with weird situations like software and accounting people rocking those ultra expensive Apple cinema displays while sitting in their new Aeron chairs at their motorized standing desks which were always in the sitting down position. Then someone gets shocked by the office expense line item at quarterly review time and cuts it off for everyone to try to balance out those expenditures for the rest of the year. So we’d have a few people in the office with tricked out workstations and high end gear and then everyone else was on the same generic monitor and chair that was decided for the whole company lo…

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