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Business & incomeExperience excerpt · English

My experience is that it's the opposite: the more successful the company is, the more prone it is …

… My experience is that it's the opposite: the more successful the company is, the more prone it is to flights of executive whimsy. At more successful companies, it basically doesn't matter what the executives do, because the company's moat is so big that it can tolerate grotesque mismanagement and still make money. (This is the converse of the old aphorism "When a management with a reputation for brilliance tackles a business with a reputation for bad economics, it is the reputation of the business that remains intact."). Executives seem extremely uncomfortable with the idea that they are being paid tens of millions of dollars and yet nothing they do matters, and so they're intent on leaving their mark. Thus, they cancel all the pet projects of the past management, instill their own ideas, and boldly take the company in a new direction. Except not really, because the fundamental parts of the business that make it work are all handled by people 8 levels down in the org chart whose job functions are considered common sense by everybody and never really up for discussion. …

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CH

>The Times was also in the midst of a leadership transition, and new management tends to want to move on from the old regime’s pet projects, even if they were successful. Learning about B2B sales over the years, the size of this leadership-change factor has been among the most eye-opening (and among the most disappointing). It cuts both ways: You can have a successful pilot that doesn't proceed because this-or-that VP was replaced, and to show off their bold new direction, the new VP cancels almost everything novel the previous person. Or you can reach out just at the moment the new guy or gal comes in, right when they're looking for the pieces of their bold new direction, and you become part of that. I would love to have later learned that leaders who evaluate opportunities separate from personal attachment are seen as more efficient, better, and selected favorably; that more successfu…

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RO

> the more successful the company is, the more prone it is to flights of executive whimsy Apple's Liquid Glass comes to mind. The design exec responsible suddenly left Apple for Meta, a company rather less esteemed for design, and Apple still hasn't acknowledged this failure or backtracked.

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RA

I saw this up close once. My job involves service contracts for the cloud. We get to know workloads and optimize them and learn how to troubleshoot them to reduce mitigation time. I had a big customer go from "must have, non-negotiable" for my team to a non-renewal in weeks when a new CTO came in. Within a month, they had an outage we could have mitigated quickly and had our yearly contract pay for itself.

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ET

This is also my experience at Google, and I have not really figured out the incentives. Plenty of people seem _perfectly comfortable_ with the idea that they are being paid tens of millions of dollars when nothing that they do matters. And it takes enormous effort to get anything actually done in the face of our enormous bureaucracies. I have a few hypotheses: - Career progression is still a motivation. If there are enough sufficiently motivated people in the organization (whether they come from upper management, middle management, or frontline workers), leaders need to harness that motivation and move it in a direction and potentially dole out career rewards. Otherwise, that motivation that is not properly harnessed can be destructive. - Similar to the previous hypothesis, they might axed _because_ nothing they do matters. So they may thrash about, making enough noise and movement to …

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