This was something I learnt in my very first job in the 1980s

… This was something I learnt in my very first job in the 1980s. I worked for someone who did industrial automation beyond PLCs and suchlike. He spent 6 months working in the company. On the factory floor, in the logistics department, in procurement, in accounting and even shadowing the board. Then he delivered a proposal for how to restructure the parts of the company, change manufacturing processes, and show how logistics and procurement could be optimized if you saw them as two parts in a bigger dance. He redesigned the company so that it could a) be automated, and b) leverage automation to increase the efficiency of several parts of the business. THEN, he started planning how to write the software (this was the 80s after all), and then we started implementing it. Now think about what went into this. For instance we changed a lot of what happened on the factory floor. Because my boss had actually worked it. So he knew what pain points existed. Pain points even the factory workers didn't know how to address because they didn't know that they could be addressed. I was naive. …