The conversation

Business & incomeExperience excerpt · English

In a way, I thought about this when I changed my career the last time

In a way, I thought about this when I changed my career the last time. I had worked in what I will call "high end" tech support for some proprietary (and some less proprietary) networking equipment. My job generally paid great and customers paid big support contracts, good deal for a good 20 years. But Tech Support is never glamorous, executives eventually think of them as just problems (even if they're solving problems) because that's all they hear. Quality management jumps to other more glamours departments and so on. I was not so sad when a layoff occurred (company sold for parts and most of support was cut because more people on balance sheet looks costy). eventually and I learned to code late in life and got a new job / career. Amusingly while I was learning to code a former coworker. (one of the people developing the products) at a company who bought some of the products I supported for a good 20 years reached out and said I should apply for a remote support job. I wasn't enthused but I did thinking they might make a good offer ... I never heard anything back. …

Original discussionBaumol's Cost Disease135 source comments · at import
2

Community replies 0

No community replies yet. Add your perspective.

Replies from the source 2

Direct replies available in this import. Original-language excerpts.

EV

>Yeah they're bad because anyone who knows how to do it ... does not stick around Can confirm! I'd also like to add that the employer is happy to keep you in that position for a decade or more (as long as the client keeps paying) but one job over an extended period of time reads very poorly on a resume. Switching is a disruption necessary for growth.

Full original
PE

> People rightfully complain about tech support, and I always think "Yeah they're bad because anyone who knows how to do it ... does not stick around." The say "pay peanuts, get elephants" exists for a reason. A related thought I heard was "pay police and army well, because you don't want them to start looking for ways of making more money...". Outside the assembly line, you aren't just paying for the work themselves but for the character of the person providing. Drive the wage down low-enough and only the desperate apply. I know that locally, one of the first jobs the agency can get recovering homeless drug addicts is a call-centre job. That explains a lot.

Full original
Continue on Hacker News

Respect different perspectives. Share concrete experiences.

Sign in to post, reply, repost, and quote.