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Lessons learnedExperience excerpt · English

Hi, I’m Christina, cofounder of Hack Club

Hi, I’m Christina, cofounder of Hack Club. We just announced this news to our community, and this post is from one of the teenagers in Hack Club. It’s an accurate description of what’s happened, and we’re grateful to them for posting. Slack changed the terms of a special deal we were given last year to charge us for staff and volunteers (not for every teenager coding), and we built programs around that special rate. Then this spring they changed the terms to every single user without telling us or sending a new contract, and then ignored our outreach and delayed us and told us to ignore the bill and not to pay as late as Aug 29 Then, suddenly, they called us 2 days ago and said they are going to de-activate the Hack Club Slack, including all message history from 11 years, unless we pay them $50,000 USD this week and $200,000 USD/year moving forward (plus additional annual fees for new accounts, including inactive ones) For anyone reading this, we would really appreciate any way to contact people at Salesforce to discuss time to migrate because deactivating us in 5 days destroys all …

Original discussionSlack has raised our charges by $195k per year1,470 source comments · at import
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P_

Isn't changing the terms of a deal without even sending you a new contract pretty much illegal anywhere sane? Even between business entities?

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TA

If you have a bunch of coders, just scrape the data. Then turn your back on this greedy maw. We recently moved to Mattermost for the same reason. Not looking back.

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LI

Sad to hear this, I heard of this extortionist behavior with Heroku before but Slack is unprecedented. Of all communities I wonder why Hack Club was targeted though. One of the truly good ones.

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MP

I would suggest emailing Benioff directly, an EA will screen the emails and route them to the appropriate person but I believe the charity angle might get it in front of him, and probably get the fee waived When I worked there, weirder emails ended up getting addressed.

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PR

“For anyone reading this, we would really appreciate any way to contact people at Salesforce to discuss time to migrate” You said someone had called you. Why is that person not your point of contact? Was it your account executive? Are they not returning your calls? When they called you with this ultimatum, what was their response when you asked why you weren’t given longer notice?

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19

Consider an XMPP server. Make it a Hack Club project. Never tether to BigCorp if you're flexible enough to DIY.

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PA

> Then, suddenly, they called us 2 days ago and said they are going to de-activate the Hack Club Slack Is there not the option to go back to the free version with 90 days of history?

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GH

This makes me sad, maybe the next hackathon should be to engineer a scraper/RPA frankenmonster that scrolls through all slack history one page at a time, scrapes/screenshots all conversations and port them to another piece of software. Fight a monster with a frankenmonster.

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