Two supervisors at T-Mobile didn’t care, even after explaining to them the situation and asking why …

… Two supervisors at T-Mobile didn’t care, even after explaining to them the situation and asking why I would cut lines if the cost was going to be more in the end. They agreed it didn’t make much sense, but that the bill was still correct and no adjustments would be made, even though I was specifically lied to. I spent probably $25,000 with T-Mo under this contract and they happily nickel and dime me for another $100 on the way out, no effort to even retain me as a customer. That said, it’s taken a good 5 hours and a dozen calls with Verizon to get things moved over and they’re full of bad service and hidden info, too (can’t unlock new device for 60 days, so I have to carry 2 phones to have my European number/SIM with me). Ultimately, it’s a very weird market when the 3 carriers are poaching each others customers with offers that existing customers can’t get, and then making it super annoying to exit carriers without paying for two bills for at least a month (at least when you have 9 lines).