On my app's X account I paid for both API access ($200/mo) and the Verified Org status ($2,000) and …
… On my app's X account I paid for both API access ($200/mo) and the Verified Org status ($2,000) and had a hard time getting support that took days to reply, when it did reply at all. And when the person replied they had nothing to do with the account label process, so weren't able to help, which was quite frustrating. It was fine since this was a little side project, but if this was a business at scale and I was paying that much in addition to ad spend I'd be furious. Anyway, I know nothing about the Head of Eng or what's at the root of these issues, but I'm a big fan of X and hope they're able to fix these things. It's such. valuable tool. I'm even fine if it's pay to play, but if someone is on the higher tiers of your paid plans the support should be available when they need it.
Original discussionX’s director of engineering, Haofei Wang, has left the company201 source comments · at import