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On my app's X account I paid for both API access ($200/mo) and the Verified Org status ($2,000) and …

… On my app's X account I paid for both API access ($200/mo) and the Verified Org status ($2,000) and had a hard time getting support that took days to reply, when it did reply at all. And when the person replied they had nothing to do with the account label process, so weren't able to help, which was quite frustrating. It was fine since this was a little side project, but if this was a business at scale and I was paying that much in addition to ad spend I'd be furious. Anyway, I know nothing about the Head of Eng or what's at the root of these issues, but I'm a big fan of X and hope they're able to fix these things. It's such. valuable tool. I'm even fine if it's pay to play, but if someone is on the higher tiers of your paid plans the support should be available when they need it.

Original discussionX’s director of engineering, Haofei Wang, has left the company201 source comments · at import
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SM

> For example, aspects of the API just don't work as expected, like for some reason search and mention endpoints do not have support for long form posts (>280 characters) At the risk of sounding blunt, they probably fired the people who actually built the API at Twitter and it's now (internally) in maintenance mode. They very openly don't care about giving other companies data -- even with the new pricey API tiers -- or making the non-app/-website experience good at all. I doubt any of the new item types -- Articles, ordered media in tweets, etc. -- even have an API exposed.

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JO

The API is broken by design, even before Musk took over they slowly crippled it so you would only use official Twitter apps.

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AV

>I enjoy the product, but wish they'd spend more time making the core elements of the product work. I think it might be worth stepping back and thinking about what the core elements of the product is. Not just with X, but with with all social media. Personally I've migrated from thinking 'damn this is broken' to 'oh thats a feature not a bug'. I'm embarassed how long this really took me across a lot of platforms, but when I stopped thinking about my needs as driving product design decisions it all was less frustrating (albeit more disturbing).

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AB

Why did you choose to build it on top of X? X is no longer Twitter, it's Elon Musk's vehicle for his personal political agenda. Setting aside whether you are aligned with Musk's political views, it seems like a poor decision to align yourself to a platform that is so explicitly not intended to be used the way you're using it. You should take this as a sign to fix your dependency on X. Musk doesn't care about what you're doing, he cares about his political agenda, he will happily destroy what you're doing if it were to benefit him.

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HA

> I'm a big fan of X and hope they're able to fix these things. It's such. valuable tool. Genuine question: what value are people finding on X these days? I’m not saying it doesn’t exist, but I gave up on the site due to the rampant toxicity awhile ago. Are people just highly curating their feeds? It started to feel like going to a trash dump with the intention of finding things that aren’t trash. Perhaps possible, but extremely smelly and occasionally the cause of a bed bug infestation.

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GM

For context in response to the questions about "Why build on X?" I've be working to relearn math and there happens to be a large group of others also doing the same with Math Academy and sharing daily updates on X. I found this inspiring (especially as the lessons got harder) so I tweeting my updates too. But I also wanted a way to independently track my progress across math and other areas to see progress over time, even if I changed tools or stopped tweeting. So that's the reason I built app on X: So my tweets get logged in a GitHub-like habit graph to show progress over time. It just pulled my bio/profile from X (login with X) and tracks my habit tweets. It's super simple, but meets my needs perfectly. My habit page: https://xtreeks.com/gabemays I understand the questions around the long-term stability of the API, but I'm optimistic.

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