For all the dumb shit Apple has done, I can walk into any Apple Store and talk to a person and get …

… For all the dumb shit Apple has done, I can walk into any Apple Store and talk to a person and get my problem resolved for a nominal fee (if any), their devices get 5+ years of security updates (usually closer to 7 years) and I upgrade before that ends anyway for other reasons (typically about every 4-5 years), in the interim my device "just works". I've effectively never had a problem with an Apple device since I've switched. I was an early adopter of Android, made my own customer ROMs and shared them on XDA Developers Forum, and otherwise was big on Android, but it became really clear to me very quickly that the app ecosystem is a mess (security and otherwise), the core OS has huge privacy and functional design issues, and Google as a steward and a first-party handset manufacturer is not the company you want to do business with. This really sucks for everyone impacted, and I understand why many many people (including my wife) choose to stay on Android, but you should really give some thought to this. …