I’m my experience and based on writeups like this: Google hates having customers

> Microsoft (...) have a very strange cloud… thing. Risking a going off on a tangent, this is something I rarely see discussed but is perhaps one of the main problems with Azure. The whole cloud service feels like something someone oblivious to cloud computing would design if all they knew was renting bare metal servers. It's cloud computing in a way that completely defeats the whole concept of cloud computing.

My AWS account manager took me fishing. That’s what you get for a >$1M/yr spend. I don’t sense they would roll in mud with me, which is kind of incredible. I wonder how much you need to spend to get into mud rolling territory?

My potential aws account manager told me I was stupid, and that if I listened carefully to him, I would understand he was right and I was wrong. I’m quite happy I’m not using aws - in my case (hpc, spot instances don’t work ) they don’t work.

It's sad, because I legit found my experience working with Google's "serverless" stuff (like Cloud Run) to be superior to the AWS equivalent. The GCP command line tools ("gcloud") also feel better designed.

I'm probably an outlier here. My experience with GCP support has been nothing but stellar, like I described in another comment down below

As a dev I recently sent my first AWS support request. Received a non useful response featuring factually incorrect statements about their own platform. Replied to support ticket, no reply. Sent email to two AWS reps, never got a reply.

No account manager can help when the support is so bad it would have been better if they admitted they had no idea and superb if they admitted the feature we were sold didn't exist and had no plans of existing. Would save me months of lead time. Personal experience goes that Google Cloud support treated us quite well even when called by small 3 person team doing minuscule spend, in another company Microsoft treated us very well but our spend could be probably tracked by nationwide powergrid monitoring of their datacenters. And AWS lied about features and ultimately never responded back. I figure the account managers talking to high level management about contracting mandatory multi-million spend on AWS know how to talk with said management. But at the end, what comes to actually developing and delivering products for others, we were left in the dust. To make it funnier, part of what made…