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> "Your inability to adequately track my team's weekly or monthly performance is not my problem." …

> "Your inability to adequately track my team's weekly or monthly performance is not my problem." I'm an engineer and I can certainly understand and empathize with where that sentiment comes from. However, when people say things like this the first thought that goes through my head is "there is a culture problem." That sentiment underscores an adversarial relationship between teams and leadership/management. That adversarial relationship should never exist (it does all too often, but it shouldn't). Tracking timelines and deliverables is something that requires communication. That communication can be automated, but it's not up to leadership or management to implement that automation. They are not the engineers. So if the process that is in place, which has worked for them despite inefficiencies (which they may not be aware of) is suddenly disrupted then no, it is not only "their problem." Some team went and did something differently than how things are usually done. …

Original discussionInnovation heroes are a sign of a dysfunctional organization166 source comments · at import
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RI

I also work at a large financial institution and have had many similar situations. Fortunately, I'm the one in charge (team lead of sorts) and I have a pretty standard response to such "high level" nonsense: "Your inability to adequately track my team's weekly or monthly performance is not my problem." Every "project" has plans, deliverables, and due dates and those are the ultimate arbiters of a team's performance. Not the weekly/monthly statistics! If we open 10 or 10,000 tickets it makes no difference. It's entirely arbitrary and only carries meaning for the team in question (not upper management). Like some high-level manager/PM is going to be able to make any difference whatsoever on some software development task by watching weekly Jira ticket statistics. Sounds like they're giving themselves busywork to justify their role. Because having fancy charts and statistics at meetings of …

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FI

the management where I work, has the known strategic objective of eventually outsourcing all our development jobs to our indian facility. However, they prefer us to not leave our jobs before time, to ensure an orderly transition that wont lose us customers. In which universe are we not supposed to have an adversarial relationship? Our role in this is that our former ownerboss sold us to one of the big vertical software graveyards when he retired.

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RY

This is a great, experienced reply. All reasonable companies operate somewhere between the extremes: Tracking a project minute-by-minute is extreme. "Kicking off a project one day, and then returning once on the due date to make sure it is done" is an extreme, too. What's an appropriate amount of periodic tracking is a negotiation among all the stakeholders, many of whom need to plan their own work: leadership/execs, marketing, sales, r&d, and many more. Some companies arrived at "weekly tracking" as a happy median, others have longer or shorter periods. So we've hopefully established that all projects need at least some kind of periodic tracking. So then, how do we do it? As a project manager myself, my preference is to have some kind of automated metric/metrics that I can pull myself and not have to bother engineers directly about. "Ticket count" might not be a good one, but the team s…

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TK

You are right. Unfortunately, most companies out there do not operate as desired, hence the adversarial approach. I would even go further and say that if one lands in such companies (the not good ones, this is, the majority) with a non-adversarial approach, oh boy, you’re gonna be eaten (specially true for juniors)

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