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Lessons learnedExperience excerpt · English

1) Working in product compliance I have learned: The simpler the rules, the harder it is to avoid …

… 1) Working in product compliance I have learned: The simpler the rules, the harder it is to avoid them/weasel them. "Right to repair" rules will ALWAYS be more complicated than a simple "good" warranty. You are essentially legislating how to design products which has an infinite solution space. AND what do you legislate? "It has to be repairable". What is that? - What skill level of the technician is required? What is the maximum time that they are allowed to spend to deem it "repairable"? (given enough time and skill you can repair almost anything). How we do verify that? Do they need a certification now? Who sets the requirements for that? Who does the testing? Or should the consumer be able to fix it? What tools are allowed or not allowed? Are custom tools allowed? Do I now have to manufacture them and sell those? (cause we use lots of bespoke tools). Now I have to inventory those items, that's going to cost. - Are mechanical jigs (which are ubiquitous and very expensive and normally bespoke for manufacturing or repairs) allowed? How complicated can they be? …

Original discussionWe're ending our Samsung collaboration396 source comments · at import
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KU

> Right to repair is a nice idea and it's heart is in the right place, but won't ever work for something like a consumer phone. Why not? Every major phone manufacturer uses numerous techniques to make devices unrepairable and yet people still find ways to fix them. I'm not a hardware engineer, but I have fixed multiple devices, and I have no special skills or equipment besides standard ifixit toolkits. The only hindrances are introduced by manufacturers themselves. Replacing or refunding devices doesn't reduce e-waste, on the contrary. I can't get behind what you're saying but I am curious to hear your take. Why do you think right to repair "won't ever work"?

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KU

Thank you for taking the time to write all this, it's very informative. It sounds messy, but then again I can't help but feel that every single point you mentioned is quite complex because we managed to reach a point in time where a device designed with repairability first, seems such a farcical concept. We might have become really precise with manufacturing, and produced beautifully thin and solid devices. But the fact that Apple needs to ship a 79-pound/36kg repair kit just to change the battery of a phone, doesn't really demostrate how clueless people are about the repair process, on the contrary it demonstrates the absurd lengths Apple is willing to go just to mock open access to tools, parts and processes. Regarding longer warranties, that would be an excellent step, but warranties won't solve the same problems, as they will never cover user caused damage which I'm guessing is the c…

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> I could go on ALL day. How do you legislate all of that? "Everything required to replace or repair parts of the device should be fully, clearly and publicly documented, including all discrete part numbers, tools, jigs, etc. Any parts that are manufactured only by the device's manufacturer under patent protection or trade secret must be available for purchase." If jigs are required, they must at least fully describe the jig so that people can make their own, if required. You can use glue as long as it can be removed without damaging the device, and the type of glue is documented and available for purchase. Mandating a level of skill is not necessary. If a repair requires high skill, like desoldering, they can find someone to do that repair, or sell the device to someone willing to do that repair before purchasing a new device. The level of skill required to repair a device will become k…

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