Not trying to excuse their behavior, but my best friend and roommate was a part time phone support …

Not trying to excuse their behavior, but my best friend and roommate was a part time phone support in college so I learned a few tricks… 1. They get a lot of dumb questions. If you want a “talk to an engineer” bug report, you really need to prove competency to the support staff. Obviously be nice because they’re not the source of your problems they’re just trying to do their job. 2. Chat staff aren’t able to do much, phone staff have more power and insight. Chat staff can’t see your account, can’t issue pity refunds, can’t make choices outside of the generic script. You should call during US business hours if you’re trying to call the US support. Best case scenario is finding a college student. 3. They’re required to have you follow the generic published help scripts first. If you pull up the webpage and directly tell staff you followed each step - then read them the steps for proof you know them - they’ll often be able to just to the “custom help” portion. 4. If you make any reference to the TOS/Laws/etc they will mark your account as troubled and you will never get service again. …