I've told this story before, but I'll tell it again

I've told this story before, but I'll tell it again. Years ago I worked for Apple retail when Bootcamp was a thing and it was "unsupported" and not only was it behind security switches, but you had to go out of your way to download and set it up. I had a customer come in one morning steaming mad and demanding a refund for her new macbook. She was mad because (to paraphrase) she has been told that she wouldn't have all the problems and crashes her windows machine had and wouldn't have to deal with viruses and a host of other windows specific issues if she used a mac. But after a few weeks she was still having all of the same problems. The more she described the issue, the more it sounded like she'd never even bought a mac, but here she was with a 3 week old macbook in a box. And beyond that, she described having some hardware issues that had been corrected with a firmware update months earlier. The first boot and software update should have corrected all of that. So I asked her to show me some of what it was doing. …