I always give the power to my QA team to block any release no matter what and to give higher priority to tickets than product manager. If CEO wants to override, I cover them and take the blame. This is not a guarantee that there will be no bugs in production, but it saved us a few times.
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I worked with NTT Docomo years ago for a short time. First time I ever got to see a CMM Level 5 organization. It was insane. No wonder Japanese cars were so much better than everyone else for so long.
If you ever get the chance, take it - you will learn way more about software quality than you thought existed!
Do you have any insights into why desktop and mobile software from these companies is so universally horrible? I’m thinking of Canon’s remote tethering tools, Fuji’s instax and remote control apps for iOS, and Epson’s scanner software.
> They never reported a "NotABug."
"Every ticket should result in a code change, *or* a documentation change"
was one of the coolest sentences I ever read on some web page.