I have my startup with them and pay them a hefty bill

… I have my startup with them and pay them a hefty bill. I had my personal websites on a second account (that should have been a free plan - one deploy every three years, next to zero traffic), and they deleted them and continue to bill me. I've had multiple customer service interactions asking them to stop billing me and they're nothing short of rude and unhelpful. "We've told you the dozens of steps to take to get us to stop billing you" kind of responses from their top CS head. (Paraphrasing that quote, though I'm sure "we told you" is verbatim). I think I tripped their janky system up when I started scaling one of my personal projects into a startup. I converted my personal account into my business account and moved my personal websites into a new account. This totally botched their system. The thing that gets me is how unhelpful they've been in dealing with the matter. It's not like any of this is my fault. As soon as I get bandwidth to take my startup elsewhere, I'm gone and I'm never looking back. It's amateur hour over at Netlify. They're downright unpleasant to deal with. …