The conversation

survirtualHNSource author
Business & incomeExperience excerpt · English

Yeah, except they leak customer data regularly and have offshored tons of customer service to India …

Yeah, except they leak customer data regularly and have offshored tons of customer service to India -- including onboarding. When I tried to sign up, they didn't know what an esim was and wanted my SSN, along with other data that could easily be used to steal my identity. I don't want to spend my days arguing with people, definitely not about the existence of esim; but I did that day. It went all the way up their customer service management chain. T-Mobile is also completely hit or miss with service. If you are in a location where it works, fine. Good luck if you travel. If you can tolerate T-Mobile, Google Fi is better in almost every way security wise -- and I am very anti-google services these days. It uses the T-Mobile network. As for me? ATT has provided the best service of any carrier while traveling, so I will use them. When I need security, I flip on my VPN.

Original discussionAT&T Wireless traffic shaping apparently making some websites unusable289 source comments · at import
4

What was this responding to?

Parent context · original excerpt

LO
lopkeny12koHN

While everyone knows that all wireless carriers are universally terrible, I've actually had a fairly noneventful (read: good) experience with T-Mobile over the last decade. I've never observed evidence of traffic shaping or any other shady business (like capturing NXDOMAIN DNS responses and directing you to a sponsored search page). I've also never observed significant performance degradation from congestion-based prioritization after exceeding the alloted 50 GB or whatever of monthly "normal-priority" data usage.

Full original

Community replies 0

No community replies yet. Add your perspective.

Replies from the source 4

Direct replies available in this import. Original-language excerpts.

HY
hypothesisHN

> If you can tolerate T-Mobile, Google Fi is better in almost every way security wise -- and I am very anti-google services these days. It uses the T-Mobile network. Be careful there, because T-Mobile rot spreads to any downstream MNVO. Sim-jacking is still possible and data breach is happening above Google Fi level. There were articles about that IIRC.

Full original
QU
quanticleHN

ATT has provided the best service of any carrier while traveling, so I will use them. Really? My experience with AT&T while traveling has been pretty awful. In the US, in rural areas, Verizon is better. And outside the US, Google Fi gives you international data roaming as part of the base package. One of the reasons I switched to Google Fi is because it's so much better when traveling.

Full original
TO
toomuchtodoHN

If I have to pick between T-Mobile and Google, I pick T-Mobile. Google is going to kill Fi and Voice one day, T-Mobile is not. T-Mobile has come customer service, Google has none. Was able to migrate a physical SIM to an eSIM in a store in ~30 min. (T-Mobile customer for 2+ decades)

Full original
MA
manuelabeledoHN

> As for me? ATT has provided the best service of any carrier while traveling, so I will use them. I'm curious about your reasons to say that AT&T provides the best service "while traveling". I'm guessing it would be domestic travel, because AT&T roaming charges are the second highest among the big three (I believe Verizon is actually even more expensive). I was a customer and an employee of AT&T for a while, and I find T-Mobile to be better in almost every aspect, except perhaps for coverage in very rural areas, which I don't mind. T-Mobile 5G coverage and speed is also significantly better.

Full original
Continue on Hacker News

Respect different perspectives. Share concrete experiences.

Sign in to post, reply, repost, and quote.