This article speaks to me
This article speaks to me. > But very few Googlers come into work thinking they serve a customer or user. They usually serve some process (“I’m responsible for reviewing privacy design”) or some technology (“I keep the CI/CD system working”). They serve their manager or their VP. They serve other employees. They will even serve some general Google technical or religious beliefs (“I am a code readability expert”, “I maintain the SWE ladder description document”) From my short time there, this is absolutely spot-on and was a driving factor behind Google being the only place I've worked where I legitimately hated my job. > You don’t wake up everyday thinking about how you should be doing better and how your customers deserve better and how you could be working better. Instead, you believe that things you are doing already are so perfect that they are the only way to do it. Propaganda becomes important internally and externally. When new people join your company, you indoctrinate them. You insist on doing things because “that’s the way we do it at Google”. …
Original discussionThe maze is in the mouse – What ails Google. And how it can turn things around341 source comments · at import