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Business & incomeExperience excerpt · English

Netlify lost my trust a year ago when they tried to increase our company's pricing more than 10x

Netlify lost my trust a year ago when they tried to increase our company's pricing more than 10x. (We were paying ~$200/mo, then they tried to force us into a $2,500+ plan because we were 1 seat over their self-serve threshold.) From my perspective, they were adding features just to find ways to grow revenue. (I get it, you don't have a huge moat by simply hosting static sites.) But their features seemed very out of touch with our needs, and I can't imagine we were the only ones. As a Gatsby user on a large-scale website, I'm disappointed to see this acquisition because I'll now constantly be worried they'll try to pull a similar stunt with Gatsby. Since then, I've been using Next.js + Vercel on side projects, and now with this acquisition, I don't see that changing going forward. Trust and loyalty is everything in the developer community. It's hard to gain and easy to break. Hopefully other developer-focused alternatives will keep this first and foremost in their head so we don't end up in this situation with other platforms down the road.

Original discussionNetlify Acquires Gatsby141 source comments · at import
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BR

Is there a “back to the basics” company or offering for hosting static sites that is essentially what Netlify was when it launched?

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BL

Sounds like they behaved exactly how you expected them to. You can't get upset because the threshold was passed.

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JA

> From my perspective, they were adding features just to find ways to grow revenue. Why else would they add features?

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LY

They did this to us as well. And not only this, but they blocked our ability to push new releases until we opted into the new plan. And this literally happened on the day of a major release for our biggest client. It felt like we were being held at gunpoint. We called them and begged them to give us an extension so we could perform the release, and their sales rep treated us like we were the irresponsible ones for not reading the emails they had sent us carefully enough. We've since moved to Vercel and will never use Netlify again because of the way they managed this.

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SH

Vercel has betrayed my trust and expectations perhaps more than any other provider. They advertised open standards and then did a bait-and-switch to proprietary systems. They also broke our automated deployment pipeline out of the blue and called it a feature, not a bug. They don’t seem to care much about security, either. [1] If you want “old reliable” that works how you expect it to, with the ease of use of a modern platform, and one that won’t break the bank, my pick would be Cloudflare or Render. 1. https://github.com/vercel/vercel/issues/856

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