One of the key issues of Japanese software is that most companies don't rethink problems and …
One of the key issues of Japanese software is that most companies don't rethink problems and processes to suit software, they try make software around an existing process. Most Japanese companies will just try to automate, or digitize some type of manual process and keep the people involved, I'd say just to hang onto jobs because firing people in Japan is pretty much impossible. Recently while visiting Japan, I tried to get a eSIM card through "Docomo" the national phone carrier via their "online shop". I know...but I had to use them for other obscure reasons. It was incredible to me how long it took to get the eSIM card. Days and days of problems, hours on the phone. I hit so, so many edge cases it was hard to believe. I actually felt depressed how bad the experience was. Everything was so obscure, and so so many things had to line up in their system. I actually debugged the software by talking to support people and gaining clues, I finally worked out how to hack the inputs to allow it to give me a eSIM. …
Original discussionThe mistake that killed Japan’s software industry386 source comments · at import