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Business & incomeExperience excerpt · English

Well it's my experience that managers almost never think about the product or the customer, and …

Well it's my experience that managers almost never think about the product or the customer, and almost never feel the need to justify their focus to the engineers who are (at least sometimes) thinking about the product and the customer. I've never once had a manager say anything along the lines of "I just think we're building a bad experience if we release this early." I have heard them say all sorts of politics like "If we get this out now, then that'll prove massive impact that will free us up politically down the line" Or for example I worked at a known location-sharing startup, and managers gave 0% thought to concerns like "hey is battery life impact worth measuring?" and kept pushing random integrations (like with Italian telecom company) hoping to get some huge amount of customers (which never payed off in my experience). …

Original discussionExcess Management Is Costing the U.S. $3T Per Year (2016)376 source comments · at import
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SU

First-level manager here. That’s after a very-long (nearly three decade) career as an IC in “big tech”. I think my take on this is not surprisingly different than yours. As a first-level manager my job is all about execution and getting things done. Being in 20+ hours of meetings a week gives me a lot more perspective on the big picture than the ICs on my team. They often think certain work is important because they have a very myopic view of what we do. I am always looking for the ICs to drive our work, and expect the more senior people to come to the table with ideas. Sometimes those ideas are great, and they have a low-level perspective that I am missing because my nose isn’t in the code as much as it once was (it still is, and I still commit code, but it’s opportunistic and not that frequent). But often they get stuck on fixing whatever the most recent thing that bothered them about …

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KA

> I've never once had a manager say anything along the lines of "I just think we're building a bad experience if we release this early." Then perhaps you had less-than-great managers, and I could think of a variety of reasons for that. Maybe it was as simple as you claim: no consideration was made to introducing an undercooked user experience. But if a software development manager is green lighting that, likely causing more work for customer service and perhaps sales, I would hope there’s more to the story than that. Maybe this manager didn’t communicate why releasing a bad experience by a specific date was, perhaps, mandatory to fulfill a contractual obligation. Or maybe you were not able to sort that out from the limited amount of information they gave you. Maybe they didn’t see the bad UX as truly as bad as you, and perhaps your team, thought it was. Maybe where you thought the featur…

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HW

Google deciding to give everyone literally 100x or 66x more free space than their competitors did manage to acquire a lot of the email market, which meant non-negligible hardware costs. It spent three years in internal development of Gmail. I have no idea why you think managers weren't involved in those decisions. Meanwhile, I have no idea if battery life impact is worth measuring in your use-case. My assumption would be "no" because I would imagine the battery life impact would vary too widely to yield useful data and I don't see what I could do with that information anyway other than recommend some people not use the app. But I'm not really thinking deeply about it now, so I'd love to be enlightened. Meanwhile, trying to get more customers is a good thing, even if it fails.

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